Reeves and Nass (1996) made experiments to study if people are polite to computers in the same was as they are polite to humans interviewers, i.e., if they give more positive
Continue reading...Reeves, B. and Nass, C. (1996) The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Chicago, IL, US: Center for the Study of Language and Information; New York, NY, US: Cambridge University Press, 305 p.
Although Nielsen’s book is now 20 years old, it still is a good reference on things like how to make a heuristic evaluation, how can usability be measured and what sort
Continue reading...Nielsen, J. (1993) Usability Engineering. Academic Press, Boston, USA. 358 p.
Christian’s book is a story (almost a diary) about participating to the annual Loebner Prize Competition as a human confederate. Loebner prize competition is basically a Turing test competition where chatbots
Continue reading...Christian, B. The Most Human Human: What talking with computers teaches us about what it means to be alive (2011)
Lazar et al. have gathered a nice collection of central methods in HCI, and also in analysing both quantitative and qualitative data. The part of analysis starts from the very beginning
Continue reading...Lazar, J., Heidi, J. and Hochheiser, H. (2010) Research methods in human-computer interaction. Wiley, Glasgow, Great Britain. 426 p.
Osterwalder’s and Pigneur’s book describes a key tool of their business thinking/modeling, namely Business Model Canvas. The canvas is a visual presentation of key business (model) topics. The author’s claim the
Continue reading...Osterwalder, A. & Pigneur, Y. (2010) Business Model Generation
Andierssen’s book is a compact yet comprehensive introduction to collaboration technologies and especially on thinking and evaluating their quality from the users’ perspective.
In just 150 pages the book
Continue reading...Andierssen, J.H.E. (2003) Working with Groupware: Understanding and Evaluating Collaboration Technology