Tag Archives: user research

Siegel, D., Sorin, A., Thompson, M., Dray, S. Fine-Tuning User Research to Drive Innovation. Interactions. September-October 2013. pp. 42-49

The article focuses on interesting and difficult theme of innovating based on user-research. “User-centered innovation” is problematic area of design and engineering since traditional user research methods seem to produce basis for incremental improvements instead of new and novel ideas … Continue reading

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Klein, G., Calderwood, R., Macgregor, D. Critical Decision Method for Eliciting Knowledge. IEEE Transaction on System, Man, and Cybernetics, vol 19, no 3, (1989)

Klein et al.’s paper describes an interview method that focuses on non-routine events. The method has been developed for studying decision making but it seems to be potentially applicable to UCD/HCI also. The core idea of the method is to … Continue reading

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Bodker, K. & Strandgaard, P. Workplace Cultures: Looking at Artifacts, Symbols and Practices. In Greenbaum, J. & Kyng, M. (eds.) Design at Work: Co-operative Design of Computer Systems. 1991. pp. 121-136.

The article explains a cultural studies informed approach on doing user research in work context. The authors see workplaces as individual cultures which values and beliefs have grown out of experiences of the members of the workplace and have been … Continue reading

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