Tag Archives: usability

Varsaluoma, J., & Sahar, F. (2014, October). Usefulness of long-term user experience evaluation to product development: practitioners’ views from three case studies. In Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational (pp. 79-88). ACM.

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Long-term UX and longitudinal research approach problems causing frustration for expert users. This article investigates how practitioners in companies utilize results from long-term UX evaluations and approaches the usefulness from practitioners’ perspective. According to previous research it is encouraged to … Continue reading

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Nielsen, J. (1993) Usability Engineering. Academic Press, Boston, USA. 358 p.

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Although Nielsen’s book is now 20 years old, it still is a good reference on things like how to make a heuristic evaluation, how can usability be measured and what sort of ethical considerations are involved in having real users … Continue reading

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Cockton, G. & Woolrych, A. Sale Must End: Should Discount Methods be Cleared off HCI’s Shelves? Interactions, September+October 2002. 13-18

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Interactions’ article is a critical analysis of the so called discount usability methods. By discount methods, the authors mean almost all usability inspection methods that I consider business as usual in industry, i.e. testing with only 3-5 users, heuristic evaluations … Continue reading

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Cockton, G. Revisiting Usability’s Three Key Principles. alt.chi / CHI 2008.

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In his article Cockton goes through and criticizes Gould&Lewis’s key principles of user-centered design, i.e. early focus on users and tasks, empirical measurement, and iterative design. The end result of the article is harsh. The key principles have not “stood … Continue reading

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MARTI, P. AND BANNON, L.J. 2009. Exploring User-Centred Design in Practice: Some Caveats. Knowledge, Technology & Policy 22, 1, 7

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Marti and Bannon [Marti and Bannon 2009] re-iterate UCD from its now well-established definitions and foundation (see [Norman and Draper 1986] [Gould and Lewis 1985; Gould et al. 1991] and ISO 13407) via the key principles by Gulliksen et al. … Continue reading

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GOULD, J.D., BOIES, S.J., AND LEWIS, C. 1991. Making usable, useful, productivity-enhancing computer applications. Communications of the ACM 34, 1, 74

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Gould, Boies and Lewis (1991) elaborate on their own rules by emphasizing the need to act out the design for usability principles as a process, and by adding a fourth rule “Integrated design”. With integrated design the authors reach towards … Continue reading

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GOULD, J.D. AND LEWIS, C. 1985. Designing for usability: key principles and what designers think. Communications of the ACM 28, 3, 300-311

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Legends of UCD Gould and Lewis reported their famous Key principles for Design. These were later extended and adapted to most of our standards etc. I’d say a truly seminal work, and a solid start for any historic reminiscence. Three … Continue reading

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Hertzum, M. (2010) Images of Usability

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Abstract: The term usability is ubiquitous in human–computer interaction, so much so that it is commonly used without definition. Rather than one established meaning of usability, there are, however, multiple images of usability. Although each image provides a partial view, … Continue reading

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