Tag Archives: critical incident

Klein, G., Calderwood, R., Macgregor, D. Critical Decision Method for Eliciting Knowledge. IEEE Transaction on System, Man, and Cybernetics, vol 19, no 3, (1989)

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Klein et al.’s paper describes an interview method that focuses on non-routine events. The method has been developed for studying decision making but it seems to be potentially applicable to UCD/HCI also. The core idea of the method is to … Continue reading

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