The paper studies office lay-outs and technology as cultural artefacts. The results show that open office lay-out might create relaxed atmosphere with more informal meetings. People are more innovative if they take the space as their own. Technology can also enhance innovation work, but it is not to be used to replace humans but to expand their ideas. The results do not seem to have “wow”-factor since in the field of CSCW the role of technology in innovations in heavily studied, and CSCW tools are often reflected to informal meetings at the coffee room. However, the paper claims that the originality in the knowledge management field comes from stepping away from their traditional approach that examines knowledge creation without answering why and how it occurs in a specific way.