Hölttä, V.(2010) Enabling Efficient Communication of Quality Design Information. Design 2010

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Below is an abstract of a paper that was published in Design conference.

Designing and manufacturing products requires the production and distribution of vast amounts of information. Due to the information intensive nature of the design process, poor communication of designer-produced information can lead to mistakes and delays in the process.

The aim of the paper is to find ways to ensure efficient communication of quality design information via a communication analysis framework. This framework is based on work done by Maier et al. (2009) and the concepts presented in previous research in this area. The framework is used to classify factors that affect design information quality on four levels to determine how good a quality can be reached.

First, four case studies were conducted in traditional manufacturing industries to map challenges in the current EC processes. The focus of the first case studies was on communication in the EC processes. Next, three more case studies were conducted in the foundry industry to obtain a deeper understanding of the effects of designer-produced information in supplier companies.

When comparing the cases where communication challenges occurred to cases with better communication policies, three major factors of efficient quality design information communication can be identified: teamwork, individual awareness and development, and organizational support. These factors represent the three levels used to support information level and efficient communication: the project level, the individual level, and the organizational level. The results indicate that concentrating on these key concepts could help improve the quality of design information.

Hölttä, V.(2010) Enabling Efficient Communication of Quality Design Information . In Proceedings of 11th International Design Conference (Design 2010), Dubrovnik, Croatia, 17-20 May 2010.

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