Monthly Archives: January 2012

Ji-Ye Mao, Karel Vredenburg, Paul W. Smith, and Tom Carey. 2005. The state of user-centered design practice. Commun. ACM 48, 3 (March 2005)

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The article presents the results of a survey focusing on organizational impact and practice of UCD. The survey was sent to CHI conference attendees and UPA members (over 3 000 people). The authors got 103 completed questionnaires (response rate < … Continue reading

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Christensen, C. M., Cook, S., & Hall, T. (2005). Marketing Malpractice. Harvard Business Review, 83(12), 74-83.

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The article proposes a change to companies’ marketing strategies. The authors claim that “the job, not the customer, is the fundamental unit for analysis for a marketer who hopes to develop products that customers will buy”. The claim has an … Continue reading

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Holtzblatt, K. (2011) What makes things cool? Intentional design for innovation. Interactions November+December 2011.

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Article describes results of a research project conducted by InContext Design and focusing on what makes products and services cool. The research resulted to two concepts, the Wheel of Joy and the Triangle of Design that define the aspects of … Continue reading

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Osterwalder, A. & Pigneur, Y. (2010) Business Model Generation

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Osterwalder’s and Pigneur’s book describes a key tool of their business thinking/modeling, namely Business Model Canvas. The canvas is a visual presentation of key business (model) topics. The author’s claim the canvas to be a great tool for describing, analyzing, … Continue reading

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Maher, M.L. & Simoff, S.J. (2000), Collaboratively Designing within the Design, Collaborative Design: Proceedings of CoDesigning 2000, ed. L.J. Ball, Springer-Verlag, London, UK, pp. 391.

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Paper looks at design meeting in a virtual world with avatars. 20% of design communication during the meeting is used on clarification of the idea, 17% to task introduction and 16% to the idea introduction. The coding scheme inlcudes 8 … Continue reading

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Bucciarelli, L.L., (2002) Between thought and object in engineering design, Design Studies, 23(3), pp-219-231

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The design process is cut down to subtasks to make it more manageable. This creates interfaces/boundaries and need for making interface requirements explicit. People in different subtasks have different object worlds which creates ambiguity for the object of design. To … Continue reading

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Star, S.L, Griesemer, J.R., (1989), Institutional Ecology, ‘Translations’ and Boundary Objects: Amateurs and Professionals in Berkeley’s Museum of Vertebrate Zoology, 1907-39, Social Studies of Science, 19, pp.387-420

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Paper presents the concept ‘boundary object’. This paper is cited in most of the papers that are related to boundary objects. Boundary objects are ‘objects which are both plastic enough to adapt local needs and the constraints of the several … Continue reading

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Crilly, N., Maier, A., Clarkson, P.J., (2008) Representing Artefacts as Media: Modelling the Relationship Between Designer Intent and Consumer Experience, International Journal of Design, 2(3), pp. 15-27

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Paper presents an integrated representation of communication based models of design to create common basis for discussion. It is suggested that models can represent how artifacts (boundary objects) mediate between designers and consumers, as well as designers and their collaborators. … Continue reading

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Carlile, P.R., (2004), Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge across Boundaries, Organization Science, 15(5), pp. 555-568

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Carlile describes how clay models were replaced with virtual models in car design. Both of these models were used as boundary objects to discuss the design trade-offs between different functions. Paper presents a framework for managing knowledge across boundaries, and … Continue reading

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Eckert, C., Boujut, J., (2003), The Role of Objects in Design Co-Operation: Communication through Physical or Virtual Objects, Computer supported cooperative work, 12, 145-151

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This is an introduction to a special issue on role of objects in design communication. People working together need to understand the objects in a compatible way, thus CSCW tools need to support the use of objects to convey meaning. … Continue reading

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Verganti, R. (2011) Designing Breakthrough Products: How companies can systematically create innovations that customers don’t even know they want

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While contributing to hot and popular discussion on innovation management Verganti also touches user-centred design. The HBR article is filled with examples and statements that every usability and user experience professional is familiar with (e.g. “meaning first, technology second” and … Continue reading

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