This course was given for the first time at NordiCHI’20, October 26, 2020. It was an online course with 31 registered participants, following the schedule below.

1. Opening and introductions (15min)
2. History and the emergence of Service Design (15 min)
3. Practical Session, the basics of Service Design, part I (60min)

– Break (15min) –

4. Practical Session, the basics of Service Design, part II (60min)
5. Interplay of Service Design and UX Design (25min)
6. Conclusions & Reflection (10min)
7. Service Design Clinic (10min)

Reference:
Virpi Roto, Val Mitchell, Stuart Cockbill, Jodi Forlizzi, Jung-Joo Lee, and Effie Law. 2020. Introduction to Service Design for UX Designers. NordiCHI ’20: Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. October 2020, Article No.: 140, pp 1–3.