Tenopir, C. and King, D. W. (2004) The engineering profession and communication, chapter 4 in Communication Patterns of Engineers, Wiley, Hoboken, NJ, USA

The chapter starts with a statement that typically engineers need more information than they generate. Interesting is that in previous chapter it was stated that the engineers spend more time outputting information than inputting it. It is also stated in the chapter that the tasks that design engineers do on a daily basis make them some of the heaviest users of information. Hence their information seeking behavior makes an interesting topic for research. One of the figures illustrates the different stakeholders around the design team and what is communicated with them. Some boundary objects are also mentioned although they are not labeled as such. Here are some examples of the different communication contents from between the project team and stakeholders:

  • production: specifications, work procedures (oral and doc.), problem reports (from production)
  • specialist groups: supplier suggestions
  • sub-suppliers: contracts, specifications, correspondence (oral, letters, documents)
  • marketing department: specifications (oral and doc.), problem reports, requirements (documents)