Tenopir, C. and King, D. W. (2004) A communications framework for engineers, chapter 3 in Communication Patterns of Engineers, Wiley, Hoboken, NJ, USA

Tenopir and King present a short literature review on engineering communication channels. Engineers spend more time “outputting” information than “inputting” information. In fact, the literature review shows that engineers spend more than half of their time communicating. Based on the work of Allen 9 basic information channels are listed in the paper: literature, vendors, customer, external resources, technical staff, company research, group discussion, experimentation, and other division. The factors related to the choice of communication channels based on the work of Orr are: Personal factors (education, training, demographics, personality, etc.) and Situational factors (nature of need, information attributes, stage of the project, peer communities, etc. )