Law, E. & van Schaik, P. Modelling user experience – An agenda for research and practice

In their editorial for special issue for Interacting with Computers Law and van Schaik present a nice overview of current state of research in user experience. Their focus is on modelling (both measurement models and structural models) but the article also gives a quite comprehensive picture of the most important research themes relating to user experience. The most obvious shortcoming in the article is the lack of links outside HCI. A lot of research has been conducted and published in the fields of design research and IS research.

In the article, the authors name (from their perspective) the most important research questions relating to the key research themes in ux modelling. The themes and corresponding research questions are:

Measurement models

Intertwined relationships between UX and usability

  • How are UX measurement models distinct from usability models?
  • How can new ICT be used to capture and document UX flexibly and economically?
  • Can the resource-demanding process of analysing UX data be streamlined and automated, and, if so, how?

Measurability of UX attributes

  • What properties should an instrument have that allows it to effectively measure individual experience as well as co-experience evoked in human technology interaction?

The use of and relationship between subjective and objective measures

  • Which theoretical frameworks can explicate the relations between usability and UX measures and support the prediction uder which conditions should they be (not) correlated?
  • How can the challenge of objective measurement of UX be tackeld?

Aggregated measures

  • Is it necessary and even possible to standardize units of measure and analysis for usability and UX?
  • Which theoretical frameworks can well inform the development of a taxonomy that specifies unambiguously the relationships between usability and UX measures?

Structural models

Time scale and scope

  • What are the underlying psychological processes of UX at different time scales?
  • How are the underlying psychological processes of UX – operating in different time scales – related?

Orientation with respect to time

  • What is the relation between state- and process models of UX?
  • Can cross-sectional data be used to develop process models or inform their development?

Cultural differences

  • To what extent are measurement models equivalent across national cultures?
  • To what extent are structural models of UX equivalent across national cultures?

As can be seen from the research questions, many core questions in UX are still unanswered. This presents both opportunities and challenges to researchers. A lot of work is waiting for doers but on the other hand lack of common agreement or understanding of many of UX’s fundamental issues makes the research field very challenging.

The article can be accessed trough Aalto library’s services. Also the other articles in the special issue are worth of checking out.

Effie L.-C. Law, Paul van Schaik, Modelling user experience – An agenda for research and practice, Interacting with Computers, Volume 22, Issue 5, Modelling user experience – An agenda for research and practice, September 2010, Pages 313-322, ISSN 0953-5438, DOI: 10.1016/j.intcom.2010.04.006.