Jaanu, T. et al. (2012) Effects of Four Distances on Communication Processes in Global Software Projects, ESEM’12
Media Synnchronicity Theory is used as a base for investigating four different distances to communication in software engineering projects. The distances are geographical, temporal, cultural and organization distance. Organization distance refers to working across boundaries. In the paper tools to gap the distances are suggested. Cultural and organizational distances are found to be the biggest hinderances in communication. Organizational distance was greater in one of the cases where one of the sites was part of another company. This made sharing information challenging, since information is often kept within the company. Main consequence of organizational distance arises from the lost teamness due to conflict of interest and lack of trust. In addition, organizational boundaries limit the contact points between companies. This can be overcome by increasing awareness of the people involved in the project by defining organizational chart showing all the involved people.